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Everything about Mahnee Reward, spending & ...
How to claim your reward?
There are 2 type of Mahnee Reward you will need to claim it yourself: Cashback Beyond How to Claim for Cashback ? How to Claim for Beyond ? !(https://storage.crisp.chat/users/helpdesk/website/973f350e0
What is Spending Goals?
Spending Goal is the number of transactions required to keep your Rewards active. Achieve your Spending Goal with any online or offline transaction within the Countdown Time. Each Countdown Time has a total of 30 Days (1 Cycle). Achieve the Spending Goal within the Countdown Time to continue your Reward progress. !(https://storage.crisp.chat/users/helpdesk/website/973f350e04d15000/spending-goal-
How does the Mahnee reward work ?
We have 3 type of reward you can get from our offline and online merchant: Beyond Cashback Mahnee Token
Understanding the various statuses on your transaction
Processing: user submit receipt, reviewing by Mahnee. All receipt that approved by Mahnee will be pending for 7 days, to ensure there is no cancellation/refund/exchange. Rewarding: Rewards start rewarding Completed: Reward completed Rejected: online transaction rejected by online merchant / offline merchant reject the transaction / transaction declined by merchant (refund or exchange) Pending: online merchant yet to validated your transaction.
How do I earn reward from Mahnee?(online merchant)
Log in or sign up as Mahnee user and launch your Mahnee App. Using the app, browse for your favourite online stores and click on any store you want to visit, the app will take you to the online merchant details page, please read and follow the Terms & Conditions carefully to ensure your spending will be tracked. Click on the "shop now" banner at the bottom and this will take y
How to check my rewards?
You can check all your spending rewards in the "Pocket" of your Mahnee app.
Why my receipt get rejected?
Your receipt submitted for Beyond or Cashback would get rejected if your receipt does not meet the criteria. Receipt will be rejected if: Image not clear Duplicate receipt, 1 receipt only allow for 1 transaction Bank Slip not acceptable TnG reload pin, telco prepaid reload pin and other reload pin. Buyer is not account owner. Receipt not issued from the merchant which registered with Mahnee, invalid merchant. Other document that is not official receipt, ie : no invoice/re
My online transaction isn't captured by the Mahnee app
It will take up to 15 days for your transaction to be processed and reflected in your Mahnee account. If you are still unable to see your transaction in your Mahnee Pocket after 15 days, that means your transaction was not tracked. Your transaction might not have been tracked due to the following reasons: You may not have clicked from within the Mahnee App when making a purchase. You may have opened another App when making the order. You may not have abided by the Merchant’s Term
Why my rewards has passed the pending period but has not turned “Received”?
For all online store purchases, they will have a time frame which is set for sales confirmation. They will only confirm the purchase when there is no refund or reject after the specific time period. After confirmation, the online merchant will only provide us the commission in order for us to provide rebates. We can't guarantee when the merchant will complete the validation and make payment, if you haven't received the reward after estimated date, this means that there has been a delay from th
How do I earn reward from Mahnee?(offline merchant)
Log in to your Mahnee account or sign up as Mahnee user. Browse the offline merchant in the listing and visit their shop/purchased their goods & services. Show your Mahnee email or Phone number to merchant so that they could send you the reward points. **Important to no
Why is my transaction still pending?
Your pending reward will require around 1 - 130 days to be validated by our merchant store to ensure that no cancellation, return or exchange was made. Claim time will differ from merchant to merchant. You may refer to the online merchant details page for more information.
How can my business user account receive reward from offline merchant?
Your business user account can received rewards from offline merchant with Mahnee new Hash(#) function! Follow the step below to received reward for your business user account : Step 1 : Switch your account to Business User Account. Step 2 : Get your Business User Account details from “ My Business QR” !(https://storage.crisp.chat/users/helpdesk/website/973f350e04d15000/what
What is "Est Tracked Start" & "Est Rewards Start" ?
Est Tracked Start : The number of days that Mahnee used to track your online transaction. Est Rewards Start : The number of days that online merchant used to validated your transaction. Your transaction will turn from "pending" to "received" once we have received the payment from them. Each merchant will have different time frame.
Can online merchant reject my transaction?
Yes. Online merchants reserve the right to reject any transaction.
What is Redeem Fast?
Redeem Fast is the super deal that allow you to convert your Small, Micro and Nano Reward points into BIG Reward. How it work? Step 1 : Make sure your Mahnee App is the latest version (check in your Google Play Store or App Store). Launch the App, click on the new function " Redeem". Step 2 : Choose the preferred reward to Boost to BIG reward. !(https://storage.crisp.chat
How to know which type of Reward is offered by a business?
Next to the merchant name there are a number of squares. Only the ones that are colored are the Rewards offered by that Merchant. If the square is grey, that Reward is currently not offered by the Merchant. For online merchant, the type of reward will only confirm after merchant have validated your transaction. Different categories or different type of user might have different type of reward.
Can I make my purchases directly with the Online Merchants featured in the Mahnee App?
No. In order to enjoy the Rewards, all transactions must happen within the Mahnee app. If we are not able to track your transaction, you will not be entitled to the Reward. Please ensure your transaction is completed with successful transaction payment. Should your transaction experience a failed transactions/failed payments, you will need to return to the Mahnee app and restart the purchase process from the beginning again. Our tracking system is based on Last-click attribution. Hence, plea
What is the currency used in Mahnee app?
The currency we use in the Mahnee app is the USD.
How to maximize your Beyond Reward?
You can maximize your Beyond Reward by completing the task. Way 1 : From Mahnee Homepage Way 2 : When choosing your reward !(https://storage.crisp.chat/users/helpdesk/website/973f350e04d15000/image_1klyveo.pn
What is Lucky Draw ?
Lucky Draw allow you to use your Mahnee Token to win great prizes from us.